Types of notifications to users• Newsletters
Types of collected informationThe information allowed for Hamel to collect: • Your contact information (name, surname, postal and e-mail address, phone number) • Information for payment and delivery (credit card number, shipping address)
Data CollectionDuring your online shopping, we can ask for some of your personal information. It can happen in the cases of: • the purchase of products • the product delivery
Information UseCollected information can be used with the aim of: • offering new products • improving the effectiveness of our website • sending information for marketing purposes • performing other business activities
Collecting Information about third parties and from third partiesThe information about other persons or the information about you provided by the other persons will strictly be used for the purposes for which they are initially delivered. One of the examples for noting this type of information is specifying the address of a friend to which your order will be sent.
Personal Information DisclosureHamel does not sell or rent your personal information to third parties. Hamel may have a need to share the information received with certain third parties, such are the representatives acting on our behalf. This action can be taken in the cases of: • fulfilling customer’s order • sending marketing notifications • package deliveries • conducting research, analysis or other queries • regular mail or e-mail transmission • processing of the credit card payments Third parties, with whom Hamel has a valid contract are authorized to use disseminated information only for the purposes for which they were previously hired. As a part of our agreement, third parties are required to follow the privacy guidelines provided by Hamel and take reasonable precautions to ensure the safety of your personal information. Hamel may be required to share personal information with the competent judicial authorities, subpoena, court investigators, or otherwise required by law. We also reserve the right to report to authorities the activities we consider to be illegal. Hamel may share certain personal information if we suspect that such procedure is reasonably necessary to protect the rights, property or safety of others and our company as well.
The possibility of non-accepting marketing activitiesOnce we collect your data, we can send you marketing notifications which contain favorable offers, promotions, and other contents. At any time, you have the option of non-accepting the involvement in future Hamel’s marketing communication. Receiving marketing notifications can be stopped by taking one of the following options: • by sending the “Unsuscribe” titled e-mail to the address firstname.lastname@example.org or email@example.com • by postal address: Hamel Ltd. Kralja Petra 69 11000 Beograd Serbia When sending e-mail or postal letter, please include your full name, address, telephone number, e-mail address and indicate specifically what type of marketing communication (eg, e-mail, direct mail or phone calls) you do not want to receive anymore. This will ensure the information to be identified in our system with the aim of processing your request. Hamel will take all the necessary steps in order to implement your request for, termination of this type of marketing communication. Please note that, due to production, mailing and system timelines, this procedure may take up to 10 working days for the e-mail requests and 6 weeks for direct mail requests to be procedeed. Until this change takes effect, there is a possibility of receiving marketing notifications during this processing period. Also note that even when you are logged out of rthe marketing communication, you may still receive business-related notifications such as order confirmations, information regarding product return or other information concerning the Hamel company.
Ensuring the security of personal informationBy purchasing via Internet, security measures and reasonable precautions are applied in order to prevent loss, misuse and unauthorized access to your personal information under our control. Hamel is not able to ensure or guarantee the security of any information transmitted to us by your e-mail, and therefore, you do so at your own risk. Regarding the fact that security of your personal data is one of our highest priorities, the variety of measures have been undertaken with the aim of providing reliable, accurate and secure data transfer. Hamel's website uses encryption technology, such as Secure Sockets Layer (SSL) in order to protect your personal information during data transfer. SSL encrypts ordering information such as your name, phone number, address and credit card number.
Personal data updateHamel seeks for your personal data to be correct and complete. Therefore, we have provided several different methods for personal data update. In case of sending an e-mail or postal letter, please provide current information and changes you want to be made.
Collecting Information about childrenHamel will not knowingly or intentionally collect any personal information about children under 13 via Internet. We are committed to protecting the rights of children!
ContactIf you have any questions or complaints regarding privacy and security of your data, or if you have knowledge or suspicion of violation of your privacy or security, please contact us in of the following ways: • Send an e mail to firstname.lastname@example.org or email@example.com • Send a letter to the postal address : Hamel Ltd. Kralja Petra 69 11000 Beograd Serbia VAT : 106521952 Statistic number: 61308075
Protection of confidential information about the transactionWhen entering your payment card details , sensitive information is transmitted via public networks in a protected (encrypted) form by using SSL protocol and PKI system, which are currently the most advanced cryptographic technology. Data security during online shopping is guaranteed by the payment card processor, Banca Intesa ad Beograd, therefore, the complete billing process is performed on the website of the bank. At no time your credit card data is available to our system.